At fluxywvb, we want you to be completely satisfied with your purchase. If you are not happy with your shoes, you may request a return or refund under the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be purchased directly from fluxywvb.
  • Return requests must be submitted within 30 days of the delivery date.
  • Products must be unused, unworn, and in original condition, including packaging, tags, and any accessories.
  • Personalized or custom-made shoes are not eligible for return unless defective or incorrect.

2. How to Initiate a Return

  1. Contact our customer service at support@fluxywvb.com with your order number and reason for the return.
  2. We will provide a return authorization number and detailed instructions for returning the item.
  3. Pack the shoes securely in their original packaging to prevent damage during shipping.
  4. Ship the item to the address provided by our customer service team.

Note: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refund Process

Once we receive and inspect your returned item:

  • If the return meets our eligibility criteria, a refund will be processed to your original payment method.
  • Refunds typically take 5–7 business days to appear on your account, depending on your payment provider.
  • Original shipping charges and return shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

If you wish to exchange your shoes for a different size or style:

  • Contact customer service to confirm availability.
  • Return the original item according to the instructions above.
  • Place a new order for the replacement item if required.

Note: Exchanges are subject to product availability.

5. Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at support@fluxywvb.com with photos of the damage or defect.
  • We will arrange a replacement or full refund at no additional cost.
  • Do not attempt to repair or alter the item, as this may void eligibility for a refund or exchange.

6. Non-Returnable Items

The following items are not eligible for return unless defective or damaged:

  • Personalized or custom-made shoes
  • Gift cards or promotional items
  • Clearance or final-sale items clearly marked as such

7. Additional Notes

  • Please allow adequate time for processing returns, especially during peak seasons.
  • We reserve the right to refuse a return if the item does not meet our return policy criteria.
  • Refunds are issued only to the original purchaser and original payment method.

8. Contact Us

For any questions or assistance regarding returns or refunds, contact us at:

fluxywvb
Email: support@fluxywvb.com

We aim to process all returns and refunds promptly and ensure a smooth experience for our customers.